Repair Center
Icom America’s Repair Centers handle evaluation and repairs of Icom products. Icom has contracted with two facilities to handle warranty repair service for most Icom products in warranty.
Some out of warranty products may be non-repairable due to age and parts availability. Icom recommends contacting the local repair center before sending in older Icom radios to verify repair viability.
Icom America’s Kirkland, WA location is the only UL and TSO certified Repair Center.
Download the IC-7610 proper packing instructions document here
Warranty and Non-Warranty service
Complete the REQUIRED REPAIR FORM
For warranty repairs, please include a copy of your Proof of Purchase and a completed Repair Form with your radios when sending them to the repair centers. Customers are responsible for insured shipping costs to the Icom Repair Center, while Icom America will return the equipment via FedEx Ground.
Products outside the warranty period will incur a minimum one-hour labor fee of $125, plus any parts replaced. Icom will contact the customer with the repair estimate. If the repair estimate is refused, a half hour labor fee of $62.50 will apply. The customer will pay freight (insured) to and from the Icom Repair Center.
We will ship all equipment back FedEx Ground. Your repair will be processed faster if pre-approved payment is provided. If you receive a repair estimate, repair on your product will be on hold until we receive authorization to repair or not.
If an estimate has not been responded to within 21 days of the initial contact, the estimate will be considered denied and we will ship the product back to the customer including a processing fee.
Repair Center Offerings
Firmware Update- ½ hour labor
Password Removal For select models 1-hour labor
MMSI Reset- Freight in and out
Find a repair center near you
| Repair Center Location | Products Serviced |
|---|---|
| Icom America Repair Center - Washington 12421 Willows Road NE Kirkland, WA 98034 Phone: (425) 454-8155 (press #6) |
Amateur radios Aviation radios Network radios Land Mobile radios Marine radios Only FM and UL approved repair facility |
| Icom Authorized Repair Center – Illinois AJR International Inc. 300 Regency Drive Glendale Heights, IL 60139 Phone: (888) 616-9600 |
Aviation radios Land Mobile radios Marine VHF, no SSB |
| Icom Authorized Repair Center – Michigan SAR Technical Services, Inc. 1792 Nash Drive St. Joseph, MI 49085 Phone: (269) 429-2334 |
Amateur radios, no D-Star Repeaters Aviation radios Marine radios |
|
Icom Canada Repair Center – British Columbia 6165 BC-17A #150 Delta, BC V4K 5B8, Canada |
Amateur radios Aviation radios Network radios Land Mobile radios Marine radios |
Warranty Partners Near you
| Icom Warranty Partner Location | Products Serviced |
|---|---|
| Colorado Red Dog Radios - Colorado 685 S Arthur Ave, Unit 2A Louisville, CO 80027 Phone: (303) 652-9494 |
Land Mobile radios (No FM or UL) |
| Hawaii Avitech Solutions, Inc.- Hawaii 169 S. Kukui St. Suite 204 Honolulu, HI 96813 Phone: (808) 593-7600 |
Land Mobile radios (No FM or UL) |
| Indiana TNT Electronics 67 South Main PO Box 198 Losantville, IN 47354 Phone: (765) 729-5832 |
Land Mobile radios (No FM or UL) |
| Minnesota PWC- Professional Wireless Communications 451 Cliff Road East, Suite 101 Burnsville, MN 55227 Phone: (952) 746-2500 |
Land Mobile radios (No FM or UL) |
| New York Gatt Communications 260 W 35th St. # 602 New York, NY 10001 Phone: (212) 755-5995 |
Land Mobile radios (No FM or UL) |
| New York United Radio 5703 Enterprise Pkwy East Syracuse, NY 13057 Phone: (315) 446-8700 |
Land Mobile radios (No FM or UL) |
| Texas Industrial Communications 1019 E. Euclid AVE. San Antonio, TX 79212 Phone: (800) 447-8475 |
Land Mobile radios (No FM or UL) |
| Texas Industrial Communications 730 Diamond Cut Dr. Corpus Christi, TX 87409 Phone: (888) 291-2323 |
Land Mobile radios (No FM or UL) |